Customer Service Representative (Batavia)
Customer Service/Shipping Assistant
Pay - $18 to $21 an hour
Location - Batavia, Ohio
Shift - 1st
Role Type - Contract to Hire
LHH Recruitment Solutions is partnering with our client, a manufacturing company in the Cincinnati, Ohio area, to identify a Customer Service and Shipping Assistant for a contract-to-hire opportunity in Batavia, Ohio. This is a 1st shift role offering an hourly pay rate of $18–$21, depending on experience.
This position serves as the front-facing representative for the facility and provides day-to-day support across customer service, shipping, and administrative functions.
Job Responsibilities
- Answer incoming phone calls and greet customers, vendors, and suppliers
- Serve as the primary front desk contact for the manufacturing facility
- Enter customer orders accurately into internal systems and customer portals
- Prepare bills of lading and required shipping documentation
- Create shipping labels, including FedEx labels, as needed
- Enter and track shipment details within shipping portals
- Assist with invoicing related to customer orders and deliveries
- Provide delivery counts and coordinate freight pickups
- Support customer service, shipping, and accounting teams as needed
- Perform routine filing and general administrative tasks
- Order office and shipping supplies
- Prepare end-of-week checks for mailing
Qualifications
- Previous experience in customer service, shipping, administrative, or clerical roles
- Manufacturing or industrial office experience preferred
- Comfortable answering phones and interacting professionally with customers and vendors
- Experience with order entry, invoicing, billing, or shipping documentation is a plus
- Proficient with Microsoft Office and able to quickly learn internal systems and portals
- Strong attention to detail and organizational skills
- Reliable, professional, and able to multitask in a fast-paced environment
Preferred Skills
- Billing or invoicing experience
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