Full Time Customer Service Lead

Midwest Shooting Center is a premier indoor shooting range and training facility committed to professionalism, safety, and exceptional customer experiences. Our team is passionate about helping every member and guest enjoy the highest standard of service in the industry.

Position Overview

As a Customer Service Lead , youll play a hands-on role in supporting daily membership and training operations. Youll ensure accounts, scheduling, and service delivery are executed with accuracy and care helping to retain members, reduce errors, and maintain smooth operations. This position is ideal for someone whos detail-oriented, dependable, and ready to grow within a fast-paced, customer-focused environment.

What Youll Do

• Manage daily account operations, including freezes, billing, renewals, and membership updates.
• Oversee scheduling and support for training sessions to ensure accuracy and completion.
• Ensure new member and client onboarding is completed correctly and with a high level of service.
• Track and report daily retention, delinquency, and satisfaction data to the Customer Service Manager.
• Resolve member and client concerns quickly and professionally, escalating complex issues when needed.
• Support trainers and service staff with scheduling, materials, and adherence to service standards.

What Success Looks Like

• Accounts are accurate, current, and error-free.
• Training sessions are properly scheduled and executed.
• Member and client issues are resolved promptly and courteously.
• Retention and satisfaction scores consistently improve.
• Daily operations run smoothly with minimal escalation required.

Who You Are

• Organized, reliable, and detail oriented.
• Customer-service driven with excellent communication skills.
• Skilled in multitasking and managing administrative systems.
• Calm under pressure and proactive in solving problems.
• Motivated to grow into higher leadership or management roles.

Compensation & Benefits

• Annual salary range: $35,000$40,000 , based on experience and performance.
• Health, dental, and vision benefits.
• Employee discounts on retail, training, and membership.
• Opportunities for career advancement within a growing company.

Join the Midwest Shooting Center Team

If youre ready to take ownership of daily operations, help deliver exceptional customer experiences, and grow your leadership skills, apply today to become a Customer Service Lead at Midwest Shooting Center.

Compensation details: 35000-40000

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