Key Account Manager

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Job Description

PURPOSE OF POSITION:

This position is responsible to enhance commercial excellence and stakeholder engagement across the R-UPPECC region. The KAM will be based in Peru and will support Peru, Ecuador, and Paraguay.

The Key Account Manager (KAM) plays a critical role in Takeda’s strategic priorities within R-UPPECC by serving as the primary commercial and strategic liaison between the company and key national and local healthcare ecosystems. This position has two scopes:

For Vaccines: This role will develop and maintain strategic relationships with key stakeholders in the healthcare sector, including the Ministry of Health, National Immunization Programs, Government Institutions, and Social Security entities, to effectively position and expand the company’s vaccine portfolio.

Pharmaceutical Products: Respond promptly and effectively to business demands related to distributors and healthcare institutions. Management focuses on monitoring demand, inventory control, product pricing, expiration dates, and distributor sell-out, ensuring operational continuity and fulfillment of supply commitments to patients.

GENERAL ACCOUNTABILITIES

For Vaccines:

• Represent the company before healthcare entities on matters related to vaccines and immunization.

• Establish and strengthen strategic relationships with key stakeholders: Ministry of Health, Ministry of Economy, National Immunization Programs, Government Institutions, and Social Security.

• Lead the planning and execution of projects related to vaccine implementation (coordinate end-to-end operational and strategic initiatives to ensure effective delivery of vaccines to the target population).

• Ensure compliance with regulatory and normative guidelines throughout the implementation processes.

• Provide continuous follow-up on the proper adoption and use of vaccine portfolio within public health programs.

• Generate regular reports on progress, outcomes, and opportunities for improvement.

​ For other products :

• Respond promptly and proactively to distributor requests and follow up on business requirements.

• Coordinate with logistics and supply chain teams to ensure timely & accurate product delivery.

• Monitor stock levels at distributor and institutional levels to maintain optimal inventory balance.

• Identify risks of potential stockouts or overstock situations.

• Verify that applied pricing aligns with current commercial policies.

• Escalate any pricing deviations detected for immediate correction.

• Track product expiration dates at institutional and distributor levels to prevent losses.

• Implement corrective actions to minimize returns or product losses.

• Monitor product performance on the distributor channel (sell-out and sell-through across various segments).

• Collaborate closely with key functional areas involved in the commercial process (Finance, Logistics, Demand Planning, Marketing, and Legal) to ensure alignment and support the achievement of business objectives.

• Act as a role model of the company’s Corporate Policies, ensuring their consistent application in all promotional, commercial, professional, and personal activities.

This position will ensure business continuity in a reactive model, as this role will serve as a link between manufacturing sites and distributors (not a promotional function) to prevent stockouts or delays, providing immediate responses to operational or administrative incidents to minimize impact on availability and compliance. This role is focused on maintenance and support, ensuring that current operations remain stable and well-executed. For vaccines, the relationship model with PAHO and Ministries of Health requires technical, administrative, and logistical support to ensure the proper implementation of established agreements.

Experience and Education:

• Bachelor’s degree in Pharmacy, Biology, Medicine, Microbiology, Business Administration, or related fields. Postgraduate degrees in Business, Public Health, or Marketing are highly valued.

• 3 to 5 years of experience with multinational pharmaceutical companies in roles such as Key Account Manager (KAM); experience with the Ecuadorian and Paraguayan markets is preferred but not mandatory.

• Strong understanding of the healthcare ecosystem, including immunization policies and the dynamics of both the public and private sectors.

• Proven experience in strategic management of vaccines and high-cost pharmaceutical products.

• Willingness to travel as required within the assigned territories.

• Intermediate Business English proficiency.

COMPETENCES & SKILLS

• Negotiation skills: ability to analyze situations, develop proposals, and negotiate effectively.

• Proficiency in Microsoft Office and collaboration tools: Excel, PowerPoint, Word, Teams, and others.

• Effective communication skills to engage with internal and external stakeholders.

• Data analysis skills: capable of identifying opportunities, risks, monitoring inventory, and evaluating product rotation.

• Resilience and problem-solving: able to navigate challenging situations, including negotiations or client relationships, with persistence to achieve results.

• Customer-focused mindset: builds and maintains effective relationships with clients, earning their trust and respect.

• Strategic and innovative thinking: able to drive multiple initiatives simultaneously with vision and creativity.

• Results-oriented: focused, energetic, and enthusiastic in pursuing objectives.

• Commitment to diversity, equity, and inclusion: fosters an inclusive environment that values diverse perspectives.

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